Shipping & Delivery Policy
Thank you for shopping with us. Please review our shipping and delivery information below.
1. Processing Time
All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or holidays. You will receive an email confirmation once your order has been shipped.
2. Shipping Times
Domestic Shipping (Within the Country)
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
International Shipping
- Standard International: 7–15 business days
- Express International: 5–10 business days
Note: Delivery time may vary due to customs clearance or local postal delays.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location, total order weight, and chosen shipping method. We sometimes offer free-shipping promotions which will be clearly displayed on the website.
4. Order Tracking
Once your order ships, you will receive a tracking number and a link to monitor your package in real time. If you do not receive tracking information within 72 hours, please contact our support team.
5. Delivery Issues
If you experience delays, customs holds, or your package is marked delivered but not received, contact us immediately with your order number so we can investigate with the carrier.
6. Incorrect Address
Please double-check your shipping address before placing your order. We are not responsible for packages delivered to incorrect or incomplete addresses. If the package is returned to us, we can resend it (reshipping fees may apply).
7. Lost or Damaged Packages
If your package arrives damaged or appears lost, contact us within 48 hours of delivery. Provide photos of damaged items if applicable. We will arrange a replacement or refund depending on the situation.
8. Customs & Duties (International Orders)
International customers may be required to pay customs fees, import taxes, or duties. These charges are not included in product prices or shipping costs and are the customer’s responsibility.
9. Contact Us
If you have any questions about shipping or delivery, contact us at:
Email: [email protected]
Our support team responds within 24–48 hours.